Terms of service

A cup of tea – Terms & Conditions

Welcome to A cup of tea! Our services are managed through Shopify. By using this site, you accept the following Terms and our Privacy Policy.

1. Access and Account

  • You must be of legal age to use our services.
  • Provide accurate and up-to-date information (email, address, payment details).
  • You are responsible for the security of your account and may not transfer it to third parties.

2. Products

  • Product images and descriptions may vary depending on your device.
  • Products are subject to availability, and we may modify or suspend offers at any time.
  • We do not guarantee that products will exactly match online images or descriptions.

3. Orders and Returns

  • Order confirmation: Your order is confirmed only after acceptance and payment.
  • Returns: You have 14 days to request a return, but contact us first via email (acupoftea_av@libero.it) or WhatsApp (+39 351 719 7927). Items must be intact and in their original packaging.
  • Non-returnable items: Particularly fragile products, promotional items, or gift cards.
  • Refunds: Processed within 10 business days of receiving the return, using the original payment method.

4. Prices and Payments

  • Prices may vary and are those displayed at the time of order.
  • Prices do not include taxes, shipping, or customs fees.
  • You guarantee that payment details are correct and authorized.

5. Shipping and Delivery

  • Delivery times are estimated and not guaranteed.
  • We are not responsible for delays caused by couriers, customs, or events beyond our control.
  • A cup of tea is not liable for damage caused by the courier.

6. Intellectual Property

  • All site content (texts, images, trademarks) is owned by A cup of tea or its partners.
  • You may not reproduce, distribute, or use content without authorization.

7. Liability and Warranties

  • Services and products are provided "as is," without implied warranties.
  • We are not liable for indirect damages arising from the use of the site or products.

8. Prohibited Conduct You may not:

  • Use the site for illegal or fraudulent activities.
  • Upload offensive, false, or harmful content.
  • Interfere with the site’s security.

9. Termination and Changes

  • We may suspend or close your account in case of violation of these Terms.
  • These Terms may be modified at any time. Continued use of the site implies acceptance of the changes.

10. Contact For questions, email acupoftea_av@libero.it or call +39 351 719 7927.